At Agape Services Australia, we are committed to protecting the privacy and confidentiality of all participants, families, and visitors to our website. We comply with the NDIS Practice Standards, the Privacy Act 1988 (Cth), and all relevant laws regarding the collection, use, and storage of personal information.
Who We Are
Our website address is: https://agapeservicesaustralia.com.
We are an NDIS-registered provider delivering person-centred supports to individuals across all age groups.
Information We Collect
We may collect personal information such as your name, contact details, support needs, and relevant health information when you:
- Complete an enquiry form or contact us directly
- Provide feedback or lodge a complaint
- Register for services as part of your NDIS plan
We only collect the minimum information necessary to provide safe, high-quality support.
Comments & Online Forms
When visitors leave comments or submit forms on our website, we collect the data shown in the form as well as the visitor’s IP address and browser information to help with spam detection and security.
Media
If you upload images or documents to our website, please ensure they do not include sensitive or unnecessary embedded data (such as location information).
Cookies
Our website may use cookies to enhance your browsing experience. Cookies may store your preferences, login information, or form data for convenience. You can choose to disable cookies in your browser settings, but some site features may not work as intended.
Embedded Content from Other Websites
Pages on this website may include embedded content (e.g., videos, images, articles). Embedded content from external websites behaves in the same way as if you visited the external site directly. These websites may collect data about you, use cookies, and track your interaction if you are logged in to their services.
How We Use Your Information
Personal information collected is used only to:
- Deliver and manage NDIS supports and services
- Communicate with participants, families, and carers
- Ensure safety, quality, and compliance with NDIS Practice Standards
- Improve our website and services
We will never sell, trade, or misuse your information.
How We Share Your Information
We only share your information when:
- It is required to deliver services you have agreed to
- You have provided consent
- We are legally required (e.g., in cases of risk of harm or compliance with laws)
Data Storage & Retention
Your personal information is stored securely in line with NDIS and Australian Privacy Principles. We retain data only for as long as necessary to deliver services or as required by law.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request corrections to your personal information
- Withdraw consent (where applicable)
- Request the deletion of your personal information, unless retention is legally required
To exercise these rights, please contact us directly.
Complaints & Feedback
If you have any concerns about your privacy, please contact us at:
📧 admin@agapeservicesaustralia.com
📞 +61 421 228 480
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) or the NDIS Quality and Safeguards Commission.
Where Your Data Is Sent
Visitor comments and form submissions may be checked through an automated spam detection service.